Customer Support Representative | 5+ Years CSR Experience | Phone, Email, CRM | Available Immediately
Hello! My name is Aleck Paul Bercasio, and I am a Customer Support Representative with over 5 years of experience in the call center and remote support industry.
I have worked with customers from the United States and Canada, helping them resolve issues through phone, email, and CRM systems. My focus is always to provide clear solutions, maintain a positive customer experience, and represent the company professionally.
I am comfortable working night shifts, remote environments, and fast-paced support teams. I am also known for being reliable, patient, and easy to work with.
My goal is simple: help customers, solve problems quickly, and support the growth of the company I work with.
What I Can Help You With
Customer Support (Phone, Email, Chat)
Inbound and Outbound Calls
Order Processing and Refunds
Customer Account Updates
Appointment Setting
Lead Generation and Follow-ups
CRM Data Entry and Documentation
Administrative Support
Salesforce
RingCentral
HelpScout
Slack
Mailchimp
ClickUp
Zoho
WordPress
Notion
Recurly
SemRush
5+ years Customer Support Experience
Strong communication skills in English
Experienced with US / Canada customers
Fast learner and reliable remote worker
Available for full-time work
