Chat & Email Support | Ticket Management | Claims Processing | CRM Updates | Logistics Support | Appointment Setting | Customer Issue Resolution
I am a reliable and detail-oriented Customer Support and Operations Virtual Assistant with over 5 years of experience supporting customers through chat and email, handling claims, and resolving complex issues across logistics, travel, healthcare, insurance, and financial services.
I spent 5 years with Sendle, where I handled chat and email support, claims processing, and coordination with internal operations teams to resolve delivery and network issues. I also worked as a Travel Expert with Expedia, assisting customers with bookings, changes, refunds, and itinerary concerns. Additionally, I have experience as a Healthcare Advocate, Outbound Loan Processor, and Insurance Appointment Setter, which strengthened my communication, documentation, and CRM skills.
I am calm under pressure, highly organized, and comfortable following SOPs, SLAs, and escalation processes. I take ownership of tasks, communicate clearly, and focus on long-term client success. I am seeking a stable, long-term role where I can contribute my support and operations expertise.
