With over 17 years of operations experience, I bridge the gap between BPO agility and in-house strategic execution. My career includes 13 years of scaling large offshore operations at iQor and TaskUs, followed by 4 years of optimizing captive models at ENGIE Impact Philippines.
Currently, I lead Data Acquisition Operations, spearheading data-critical initiatives, reporting frameworks, and modern tech-driven workflows while managing key enterprise relationships.
I specialize in translating robust BPO fundamentals into efficient, scalable in-house operating models. By combining strategic vision with hands-on execution, I drive client relations and stakeholder management, integrate AI capabilities, oversee technical support environments, and leverage robust data analytics and reporting to deliver measurable business outcomes.
Core Competencies:
•Client, CX & Stakeholder Management: Customer Experience management, client relations, stakeholder alignment, and cross-functional collaboration.
•Data & Analytics Operations: Advanced data management, enterprise reporting, and data-driven decision-making.
•AI & Technology Integration: Workflow automation, digital transformation, and tech-driven data operations.
•Technical Support Leadership: High-tier support operations, CX delivery, and SLA management.
•Operational Excellence: Process optimization, resource management, and retention management.
•Strategic Leadership: Change management, high-performing team building, and sustainable growth.
I’m always open to connecting with leaders and teams building or transforming offshore, captive, shared services, or in-house operations—let’s explore how we can collaborate to achieve operational excellence together.
