I am a licensed mechanical engineer and master plumber with expertise in plumbing and safety management, currently seeking part-time opportunities that allow me to leverage my technical skills while developing new competencies. With a diverse professional background spanning engineering, operations, and customer service, I bring a unique blend of technical knowledge and practical problem-solving abilities to any role.During my nearly four-year tenure at a fast-paced BPO company while completing my bachelor's degree, I progressed from entry-level positions to supervisory roles within the corporate ERD department. In this capacity, I successfully managed multiple unresolved customer calls, processed tickets efficiently, handled sales inquiries across all major brands, and provided comprehensive technical support for various technical issues and product inquiries.Currently, I serve as a boiler engineer at a sugar mill facility where I've developed advanced design capabilities using AutoCAD software. My responsibilities include weekly maintenance planning, daily operational inspections, and performance optimization to ensure boiler efficiency and compliance with industry standards. This role has significantly enhanced my analytical thinking and troubleshooting skills.Previously, I worked as an operational analyst at a diesel powerplant facility, where I specialized in technical documentation and reporting. This experience refined my proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint, while developing strong data analysis and presentation skills.
My professional philosophy emphasizes continuous learning and adaptability, making me well-suited for roles that require technical expertise combined with customer service excellence. I am confident that my diverse skill set and proven ability to learn quickly make me a valuable asset to any organization seeking to enhance their operational capabilities.
