I've been a customer representative in a subscription based-company for three years and eight months. I've handled inquiries, billing statements, tracking progress, complaints and disputes from the customers. I'm capable of using Zendesk, Gorgias, Recharge, Requrly, and other tools related to customer service. I also have experience as a Social media analyst. As a analyst, I'm responsible for checking the employees background through their social media accounts, articles and forums.
