I'm a customer experience consultant and helpdesk expert for ecommerce brands — specializing in Gorgias, Richpanel, and Commslayer, with deep expertise in AI-driven support automation. I design and build the systems, workflows, and AI agents that let support operations scale without scaling headcount.
What I can do for you:
AI Automation
- Build custom AI support agents from scratch, trained on your brand voice, product catalog, and policies
- Design the human + AI workflow: what AI handles, what escalates, and how your team operates alongside it
- Test, audit, and optimize AI agents post-launch to increase automation rate while protecting CSAT
- Migrate AI/automation tools to more cost-effective platforms without losing performance
- Turn AI automation into a strategic advantage, not just a chatbot bolted onto your helpdesk
Helpdesk Expertise
- Full-platform implementation, audits, and migrations (Gorgias, Richpanel, Commslayer)
- Rebuild tagging, macros, and ticket routing from the ground up
- Introduce contact-reason tracking so ticket data shows you why customers contact you
- Right-size your helpdesk to your actual volume instead of paying for unused scale
Operations & Strategy
- Design or fix returns processes
- Assess staffing and workflows against real support volume
- Build reporting that turns ticket data into business decisions
- Write SOPs and workflow documentation
Certifications:
Certified Gorgias Admin Power User
Certified Gorgias AI Customer Experience
Certified Siena Prompt Engineer
If you're evaluating AI for your support team, need a helpdesk migration done right, or want a CX operation built to scale, let's talk.
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