Information Technology professional with 7+ years of experience in IT Operations, Help Desk, and Desktop Support, currently working as a Remote IT Engineer at Netskope. Proven expertise in remote troubleshooting, user access management, endpoint management, and identity and access management (IAM) in global enterprise environments.
Highly skilled in supporting US-based users across distributed teams, resolving hardware, software, network, and security issues to ensure business continuity and high user satisfaction. Strong background in ticketing systems, MDM platforms, cloud-based tools, and security solutions, with hands-on experience across Windows, macOS, Linux, and mobile operating systems.
Detail-oriented and customer-focused IT professional known for fast issue resolution, clear communication, and the ability to work independently in remote environments while meeting SLA and compliance requirements.
IT Support & Operations
•Help Desk Support (Tier 1 / Tier 2)
•Desktop & Remote Support
•Incident, Problem & Change Management
•SLA Management & Documentation
•Global IT Support (US-based users)
Remote Support Tools
•ManageEngine
•AnyDesk
•Remote Desktop Connection (RDC)
•Zoom
•Microsoft Teams
•Bomgar
•VNC
Ticketing Systems
•Jira
•ServiceNow
•Zendesk
•Marval
Operating Systems
•Windows 10 / 11
•macOS
•Linux
•Android
•Windows Server
Endpoint Management & MDM
•Microsoft Intune (Azure AD)
•Kandji
•Automox
•ManageEngine
Identity & Access Management (IAM)
•Okta
•Lumos
•User Provisioning & Deprovisioning
•SSO & MFA
Security & Antivirus
•CrowdStrike Falcon
•Microsoft Defender
•Ivanti
•Symantec
Virtualization & Infrastructure
•VMware
•Hyper-V
Scripting & Automation
•Windows PowerShell
Messaging Platforms
•Microsoft Outlook
•Google Workspace
•HCL Lotus Notes
• Slack
Networking
•TCP/IP
• LAN / WAN
•DHCP / DNS
•VLANs
•VPN
•SSID
•Cisco Switches
Monitoring, Backup & Recovery
•Cisco Meraki
•SolarWinds
•Grafana
•Zabbix
•Veeam
•Veritas
•Symantec
