Hi! I'm Darlene, an E-commerce Customer Support Virtual Assistant with nearly 10 years of customer service experience and hands-on experience supporting online businesses.
I specialize in Shopify, Zendesk, Gorgias, customer support, order management, and resolving customer concerns through email, chat, and phone. In my previous e-commerce role, I supported an outdoor products brand by handling customer inquiries, managing support tickets, reviewing Shopify orders, following up on customer concerns, and coordinating with internal teams to help resolve issues.
I can help your business with:
• Customer Support — Email, Chat & Phone
• Shopify Order Support & Order Management
• Zendesk & Gorgias Ticket Management
• Shipping & Delivery Concerns
• Customer Complaints & Escalations
• Customer Follow-ups
• Data Entry & Administrative Support
• FAQ & Response Template Creation
• E-commerce Operations Support
What I bring is not just customer service experience, but the ability to take ownership of a customer's concern from the first message until the issue is properly resolved.
I'm organized, detail-oriented, comfortable working independently, and quick to learn new tools and SOPs.
If you're looking for someone who can confidently communicate with your customers while keeping your support operations organized, I'd love to help.
Verified
