I help Airbnb hosts and property managers run smoother, more profitable operations — from guest communication and dispute resolution to scheduling, listing optimization, and day-to-day admin. My biggest win to date: partnering with a North Carolina host managing 52 properties, where we achieved a 0% cancellation rate, improved occupancy by 20%, maintained a 4.9-star review average, and earned Superhost status.
My path here started in 2011 as a BPO call center agent, handling 200+ inbound calls a day. Over nine years I worked across customer service, sales, billing, medical support, and technical troubleshooting for major BPO companies — experience that taught me how to stay calm and solve problems fast, no matter the industry.
In 2020 I moved into remote work, and my virtual career took off when I joined Airbnb as a Resolutions Specialist — handling the platform's most complex cases: mediation, cancellations, AirCover claims, refunds, rebooking, and review removals. As a traveler myself, I understood both host and guest perspectives, which helped me resolve disputes with fairness. I was recognized multiple times as a top-performing agent.
That experience is what led me to work independently with Airbnb hosts directly. Since then I've supported multiple clients with guest communication, listing management, automation, and scheduling — and I'm proficient with Hostfully, Hospitable, Guesty, Salesforce, Freshdesk, Trello, Asana, AppFolio, Google Workspace, WordPress, and MLS.
If you're a host or property manager who needs someone who treats every guest message and every scheduling decision as something that affects your occupancy and your bottom line, I'd love to talk.
