I am open and looking for a job right now.
I have 20 years of exposure in the IT industry and 10 years of experience in systems administration and engineering in operation and project implementation.
Please view my LinkedIn profile for your reference.
Supporting 2nd to 3rd Level Support
• Setting up new servers, optimizing existing servers, and monitoring and maintenance.
• Provide technical information and development of support infrastructure
• Gathering of periodical maintenance services and service quality information to assist application development with design configuration, implementation, and problem resolution. Serve as member of a project team or as an individual contributor as needed.
• Manage the regular upgrading of software and application of patches to ensure systems remain current.
• Manage workflow and service requests through Client’s call ticketing system
• Server hardware and software upgrades.
• General Server Support/ Project Coordination/ Move activities
• Support and assist colleagues; commit to and be accountable for overall group success.
• Work with other support groups and vendors to provide seamless support to customers.
• Monitor, analyze, and address reliability and performance issues.
• Assess and address compliance with applicable policies, standards, and technical controls.
• Continuously keep abreast of and understand ITIL processes, standards, technical controls, and compliance processes.
• Document-supported system and application procedures and processes.
• Participate in the Change Management process (scheduled outages).
• Participate in project work as assigned.
MSP (Management Service Provider)
GDC (Global Delivery Center)
IT Healthcare Services
Project Management
Specialties: Windows Server Administration and Deployment
ITIL Foundation
F5 load balancer
CH Cardiology Healthcare System
Citrix Workspace administration
Ironscale / Fortinet / SentinelOne
Microsoft Azure
Cloud Administration
Ironscale
Patching Update
VSP
SentinelOne
N-Central Monitoring
CW Ticket System
Service Now Ticket System
O365 Administration | M365
Datto Administration
AV Administration
Axient Backup Administration
Veeam Backup Administration
ITIL Foundation
Acronis Backup and Restore version 11
Symantec Windows Netbackup Administration 6.5 - 7.5
Tripwire Enterprise Administration
SCCM-----------Support / Intune
Uptime Monitoring
Forefront Client Security
Management Operation Manager
WSUS Administration
Datacenters
SharePoint Sites Administration
HP SIM Administration
VMware vSphere and vCenter
Opmanager and Solarwinds
Orion
Barracuda
Fortinet update and upgrade
IIS
DFS
FSRM
