Virtual Assistant | Customer Service Expert | Aspiring Social Media Manager
I am an experienced professional with a strong background in customer service, technical support, and retail management, now expanding my skills into virtual assistant services. I’m currently gaining expertise in social media management, copywriting, Facebook ads, WordPress web design, graphic design, and video editing to offer a complete virtual support package.
Skills & Expertise:
- Customer Service & Support: 10+ years of experience delivering exceptional service and support in both customer-facing and technical roles.
• Social Media Management : Knowledgeable in creating, managing, and optimizing social media content and campaigns with certification.
• Copywriting & Facebook Ads : Building skills in crafting persuasive copy and effective ad strategies with certification.
• WordPress Web Design & Graphic Design Knowledgeable in designing and developing engaging websites and graphics with certification in WordPress. (proficient also in Funnel Design, Canva, Adobe photoshop and Figma)
• Video Editing : Knowledgeable in creating and editing videos for digital platforms.
Professional Experience:
**Customer Service Representative**
TTEC | Oct 2021 – Jul 2024 (2 years, 10 months)
Provided customer support, resolving inquiries and ensuring client satisfaction.
**Retail Sales Manager**
Cash Converters Singapore | Aug 2018 – Dec 2020 (2 years, 5 months)*
Managed daily operations, led sales teams, and implemented retail strategies.
**Buyer**
Cash Converters Singapore | Aug 2015 – Aug 2018 (3 years)
Negotiated and offered fair price for buy-in used items.
**Retail Sales Associate**
Cash Converters Singapore | Jan 2011 – Aug 2015 (4 years and 8 months)
Provided excellent customer service in attending customers needs.
**Technical Support Representative**
Teleperformance & Advanced Contact Solutions, Inc.
Assisted customers with technical issues, troubleshooting, and product guidance.
WHAT I OFFER :
With a solid foundation in customer service and a growing expertise in digital marketing and design, I am prepared to deliver reliable and high-quality virtual assistant services. I am excited to bring my expanding skill set to help businesses grow and succeed.
**Let’s connect!**
