Detail-oriented and adaptable professional with 3+ years of experience in Software Quality Assurance, client support, and cross-functional collaboration in a global Agile environment. Experienced in end-to-end testing for web applications, CRM and ERP systems, defect management, and supporting business teams across multiple international markets.
Skilled in communication, problem-solving, documentation, email coordination, and process management. Comfortable handling repetitive tasks with accuracy while maintaining professionalism in client-facing situations. Experienced using tools such as Jira, qTest, Zephyr, SAP CRM, SAP S/4HANA, Postman, and various collaboration platforms.
In addition to QA experience, I have training in full-stack web development and a strong understanding of e-commerce workflows, order management, payments testing, and customer support processes. I am highly organized, quick to learn new systems, and capable of working independently or as part of a team.
Currently seeking remote opportunities in Software QA, E-commerce Support, or Virtual Assistance roles where I can contribute reliability, attention to detail, and strong communication skills.
