Customer Service Specialist | Results-Driven & Skilled in Delivering Excellent Support
• 2+ years of experience in customer service (phone, chat, & email support) handling local and international telecommunication accounts in the BPO industry.
• Skilled in upselling and cross-selling products/services to meet customer needs
• Proven track record of resolving customer concerns efficiently, improving satisfaction, and retention as a customer service representative in the Loyalty Department.
• Skilled in dispute resolution, billing inquiries, order adjustments, and account management.
• Strong background in non-voice support (email, chat, CRM tools) with accuracy and attention to detail.
• Recognized for professionalism, empathy, and clear communication in handling complex customer issues.
• Excellent time management and multitasking skills, ensuring SLA compliance and productivity targets are met.
•Adept in process improvement and problem-solving, contributing to better workflows and customer experience.
• Tech-savvy with experience in CRM systems, ticketing tools, Microsoft Office, and Google Workspace.
• Flexible and adaptable, able to thrive in fast-paced remote or office environments.
Let’s work together to elevate your customer service and deliver seamless experiences that drive lasting satisfaction and loyalty!
