I was previously a Quality Assurance Analyst who evaluated customer support agents' emails, calls, lead generation output, and content curation to ensure product quality for multiple accounts. I also created, implemented, and updated quality guidelines for audits.
I've had a wide range of experience with customer service, both voice and non-voice support, including lead generation and content curation.
I am also well-trained in tools such as Zendesk, FreshDesk, Hubspot, and Magento, and I have intermediate proficiency in Microsoft Office applications (Word, Excel, and PowerPoint), Google Workspace Applications (Docs, Sheets, Forms, and Slides), and Adobe applications (Photoshop, Illustrator, InDesign, and Premiere).
