I am an Operations Manager and Customer Experience Specialist with over 12 years of customer service experience and more than 8 years in ecommerce. I have extensive experience supporting Shopify businesses by managing customer service, daily operations, and process improvements that help businesses grow.
My expertise includes customer support through email, live chat, and social media, Shopify administration, order management, refunds, returns, exchanges, chargeback management, subscription management, shipping support, SOP creation, team leadership, KPI reporting, and workflow optimization.
I am proficient with Shopify, Gorgias, Re:amaze, Zendesk, Recharge, Loop Returns, Google Workspace, Google Sheets, Microsoft Excel, Slack, Asana, Notion, Canva, and Meta Business Suite.
Before moving into ecommerce, I worked at JPMorgan Chase & Co., where I developed strong skills in customer service, banking operations, compliance, coaching, and leadership. I was recognized for outstanding customer service, operational efficiency, and employee development.
I am organized, dependable, detail-oriented, and committed to delivering excellent customer experiences while improving business operations. I communicate effectively, learn quickly, and take ownership of my work. Whether you need someone to manage customer support, improve operational processes, or lead a remote team, I am ready to contribute and help your business succeed.
I look forward to the opportunity to work with a company that values professionalism, accountability, and long-term growth.
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