Geoffrey A. Ruiz
Process-Driven Quality & Operations Specialist
A results-oriented professional with a proven track record in Quality Assurance supervision, B2B lead generation, and data analysis. I specialize in bridging the gap between customer experience and operational efficiency. By leveraging a Lean Six Sigma Yellow Belt mindset, I excel at building teams, streamlining processes, and integrating AI and automation to solve complex business challenges. Known for adapting quickly under pressure and driving continuous improvement, I am looking to partner with a company that values proactive leadership and tangible results.
Quality & Process Improvement: Supervised QA teams, implemented static testing, and developed test metrics to ensure business-critical operations run smoothly.
Data & Automation: Proficient in Excel, PivotTables, and end-to-end automation workflows (Zapier, AI integration) to ensure data accuracy and real-time synchronization.
Client Relations: Experienced in managing B2B client needs, from technical support and billing (QuickBooks) to lead generation and appointment setting.
