As a team lead, I leverage my years of experience in the BPO industry to manage multiple accounts and teams of customer service agents, technical support agents, and virtual assistants. I am an expert in customer service, providing quality support and solutions to various clients and customers across different platforms and channels.
Some of my recent achievements includes overseeing the customer service operations, performance, and satisfaction of a US-based food and high-performance supplement company, technical support for a US-based smartphone company, and several e-commerce business for different clients. I am also skilled in order fulfillment, social media management, product research and listing, and dispute resolution, as I have demonstrated in my previous role as a VA team leader for an e-commerce company. I am passionate about delivering excellent customer service, creating value, and empowering my team.
