My expertise lies in Active Directory management (user accounts, permissions, security groups), troubleshooting Windows/macOS desktops and laptops (including hardware), and supporting MS Office 365 applications (online and installed). Additionally, I excel at identifying and escalating high-priority i----------- for prompt resolution.
Beyond technical skills, I possess strong leadership and communication abilities. Previously, I managed a Self Service Ticket team of 10 agents, generating insightful reports (PowerBI/Excel) and becoming the point of contact for critical matters. My dedication was further recognized by: Being selected as the fastest new hire to become a Subject Matter Expert (SME), handling critical i----------- and mentoring colleagues. Achieving exceptional attendance and a 10-minute average handling time. Joining the after-hours support team to provide crucial user assistance during non-business hours.
I am a highly motivated and results-oriented individual eager to leverage my skills and experience at your company.
