I am Charmie De Leon Dalagan, with over 10 years of experience in the contact center industry supporting international clients across the US, Canada, and Australia. Throughout my career, I have handled a wide range of roles including Customer Service, Technical Support, Sales, Account Management, and specialist positions in Healthcare and Life Insurance.
I also have experience working as a Virtual Assistant, supporting business operations through administrative tasks, client communication, inbox and calendar management, and workflow coordination. This has strengthened my ability to stay organized, manage multiple priorities, and deliver accurate, high-quality work in fast-paced environments.
I am highly reliable, detail-oriented, and adaptable, with strong communication skills and a client-first approach. I am comfortable working independently, taking ownership of tasks, and ensuring everything is completed efficiently and on time.
I am proficient in using CRM systems, Google Workspace, and various productivity and communication tools to support smooth and structured operations. I also continue to explore AI and automation tools to improve efficiency and deliver better results.
My goal is to support businesses by providing dependable, professional, and high-quality assistance that helps improve productivity and client satisfaction.
