Hi, I'm -----------, and I possess 8 years of experience as a SaaS/Technical support, and I enjoy the variety of work the job brings each day.
As a Technical Support Specialist, I have provided a range of services to clients from all over the world but I mostly worked with companies from the United States of America, Dubai, the United Kingdom, and Australia.
I have a wide range of experience in providing Technical Support to Software as a Service (Saas) Companies, ranging from Property Management Systems, Document Generation Systems, Helpdesk and Ticketing Systems, and Troubleshooting.
I have skills, experience, and confidence in handling client-facing issues, providing assistance, troubleshooting, and liaising with the development/technical team, to help escalate, delegate, and resolve any issues clients or businesses may face that may be related to Computer Systems, Software, or Hardware.
I also have experience in writing internal processes for companies that were used for training and onboarding.
As an IT expert, my knowledge of a wide variety of software and hardware systems allows me to easily take on any task I am assigned. I am a quick study and welcome challenges as well. As a detail-oriented and organized professional, I take pride in completing assignments on time and with accuracy. I possess excellent communication skills, both written and verbal.
I have worked as a Virtual Assistant, Article/Content Writer, Chat/Email Support, Data Entry Specialist, Subject Matter Expert, Helpdesk/Technical Support.
I am a self-starter and have a complete in-home office setup. So, I'm ready to begin working as soon as possible and welcome you to contact me to set up an interview at your earliest convenience.
