Core Strengths:
• Shopify Operations Expert - Customer Service, Order Fulfillment, Social Media, Disputes
• E-commerce Superstar - Shopify, Amazon
• Superstar Recruiter; highly recommended by the founder/CEO of The Health Sciences Academy because of the superb talents I brought into the company; hired great talents that are being retained in their respective companies up until today
.• Excellent English communication skills both oral and written.
• Managing a group of Team Leaders or Supervisors in our company’s sites in Tucson Arizona, Laredo Texas and Keystone Texas and providing them with modules for learning development and product selling
.• Communication proficiency tested in hosting calibration sessions with clients, supervisors, managers, site leaders from around the world using the English language.
• Possessing good leadership skills and being able to practice them as a point of contact for the Philippines Cebu site for the Quality Assurance Team by catering to the demands of clients/business.
• Management skills which are applied to my current role in the company by delivering my daily tasks on time while handling special projects on top of them
• Creating modules for training and delivery in order to provide knowledge to frontline agents in relation to product positioning/selling.
• Selling of products and services to customers through phone and web chat since I was a customer sales, billing& technical support representative before I got promoted to the Quality Team.
• Handling Billing disputes of the customers when I was still an agent; pacifying irate customers.
•Driving change by presenting new ideas and deep dives to ensure progress in the agents’ performance.
• Being able to analyze the business needs and finding ways to provide resolutions.• Fluent in Filipino, and English languages, and Cebuano dialect
