I've been working in the hospitality industry since I graduated last 2013 with Bachelor's Degree Major in Tourism. I have worked 7 years in total in the airline and hotel industry, and I've started working in a fastest-growing Real Estate company in the Philippines as Client Relations Manager since 2020.
Apart from my experience as passenger service supervisor in the airline and front office supervisor in a 4-star hotel, I am now dealing with clients who have purchased a multi-million worth of properties. The following are my tasks as Client Relations Manager:
1. To ensure that all necessary documents are being complied and submitted in a timely manner
2. Since our company offers a customizable feature, I lead the customization team where we deal with clients in coordination with the site architects and engineers to discuss and finalize the layout and finishing materials until we get the construction drawings needed prior construction of the unit
3. Day-to-day coordination between clients or brokers and the internal teams such as construction, CAD operators, purchasing, credit and collection department, etc.
4. Providing/relaying of information to and from the clients and internal teams, and making sure that all endorsements are being attended properly and accordingly
5. Once the construction is completed, I also do punch listing - both internal and with the client - until we fully turnover the unit in accordance to our clients' satisfaction
6. Coordination with the suppliers for the quotation and any other details needed if ever the client prefers to upgrade the standard -----------iverable items
