Bringing more than a decade of work experience with a solid track
record for maintaining high production, quality standards, and client
satisfaction.
Invested in skills training, back-up power supply & internet
connection (up to 50 Mbps) to guarantee operational continuity
despite unexpected power & internet issues.
I have experience in the following campaigns/accounts:
1. Mitchells Solicitors (Law Firm) - Uses Microsoft Word, PEXA, Lexis Affinity, Philips Dictation Software: SpeechExec Enterprise, Dropbox Sign (Signature Software), 3CX (Call Tool, Zoom, Skype), Microsoft Outlook, Adobe Acrobat Reader, PDFDocs, Sophos Connect.
2. Bedspoke Australia (Airbnb Superhost) - Uses Airbnb, Asana, iGMS, Uplisting, and Google Workspace Apps.
3. Weight Watchers (Weight-loss program in the US) - Uses Avaya for time tracking.
4. Earnin (Payday lender app in the US) - Uses Zendesk and Zopim Chat for chat & email. Zoho for time tracking.
5. Resident (Direct-to-Consumer mattress and home furnishings company) Uses AgoraPulse for Social Media Support, Kustomer for email & Comm100 for chat. Zoho for time-tracking.
Qualifications and Skills:
- Can work well under pressure and determined to provide true service whenever needed by the company.
- Has experience in the Customer Service Industry since 2007.
- Received awards and recognition for Customer Service.
- Completed a Basic Airline Customer Service Course – Frontier Aviation Academy.
- Possess a positive attitude.
- Able to work glowing in a team environment.
- Good ability to follow directions thoroughly.
- Good interpersonal skills and understands customer service needs.
- Flexible to work schedules. (Knows how to manage time)
- Professional, empathetic, progressive, visionary, and cosmopolitan.
- Has a Stable Supply of Electricity (with an Electric Generator) and backup Internet Connection. (Smart - LTE)
- Has a professional and quiet working space with good lighting and professional background (behind a plain background wall), free from any background noise e.g. animals, pets, etc.
PLEASE CHECK MY LINKEDIN PROFILE TO SEE SCREENSHOTS OF MY PREVIOUS WORK & ACHIEVEMENTS.
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YOU MAY ALSO CHECK THIS LINK TO SEE MY WORK FROM HOME SET UP and OTHER TEST (SPEED TEST, TYPING TEST, ELECTRIC GENERATOR, BACK UP WIFI, ETC.)
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Video Introduction: -----------
NOTE:
• I'm only accepting offers for Non-Voice Positions: Email, Chat, Data Entry, Facebook Page moderation, or Admin Work.
• A work schedule in the daytime (PH time or Australian time) would be great.
LOOKING FORWARD TO WORKING WITH YOU SOON. :)
