Support Technician / Technical Support / Customer Support
TROUBLESHOOTING: (Phone, email, chat and remote)
*MacOS
*Windows
*Windows Servers
*Hardware/Software
TOOLS:
*Jamf - Apple Computer
*Slack / Slack Admin
*Zoom / Zoom Admin
*Okta SSO / Okta Admin
*Active Directory
*O365 Apps Administrator
*Intune / Azure
*Helpdesk Admin / Exchange Admin / LAPS
*VMware
*FreshService CoPilot
ITSM:
*FreshService
*Zendesk
*ASANA
*Hubspot
*Helpshift
*RemedyForce
Skills:
*Knowledge Management
*Solutions Article creation
*AI training / Increase Deflection of AI as Zero level agent
*Onboarding / Offboarding Employee
*Facilitating new hire orientation for IT
*Vendor Coordination for IT Equipment
