In my previous role as a Technical Support Representative at Exacot, I was responsible for assisting customers with inquiries and issues effectively via live chat, email, and remote support, while consistently maintaining above-average productivity and satisfaction rates. I have a strong understanding of customer service principles, including active listening, empathy, and effective communication. I am proficient in Zendesk, SnapEngage, and Google Workspace, and possess excellent typing and communication skills.
I have managed people before as a Production Controller. Organization of data is one of my strong points. I have above average knowledge on Microsoft Excel because of the data systems I generated on my recent job. Having made formal letters in my previous work, I can say that I have good oral and written communication skills in English. I am tech savvy and most importantly, I am a fast learner.
