Customer-focused professional with experience in customer service, travel coordination, and team support operations. Skilled in handling customer inquiries, appointment scheduling, escalations, CRM tools, and administrative tasks while maintaining high service quality and professionalism.
Experienced working in fast-paced BPO and remote environments with strong communication, problem-solving, and multitasking skills. Currently serving as a Subject Matter Expert (SME) for demonstrating leadership, process expertise, and the ability to support team performance and training.
Proficient in handling email, chat, and phone support, with experience using tools such as Zendesk and other customer support platforms. Highly adaptable, detail-oriented, and committed to delivering excellent customer experiences while helping businesses improve efficiency and client satisfaction.
Currently seeking remote opportunities where I can contribute my customer service expertise, administrative support skills, and dedication to operational excellence.
