Detail-oriented and accountable professional with extensive experience in handling Salary Loan and pension loan applications—from evaluation to releasing, documentation, and post-loan orientation. Skilled in marketing, customer engagement, and addressing queries or complaints with minimal issues. Adept in processing death claims and system transactions with zero errors. Provides team support and serves as reliever for Store Cash and Loans Management Specialist, Teller, and secondary custodian roles. Consistently meets monthly and annual sales targets. Creator of a highly accurate Excel tool for tracking client balances, supporting efficient off-bank marketing efforts. Recognized for accurate documentation and excellent service delivery.
