I help businesses manage customer support and administrative tasks so they can focus on operations and growth. I work with teams that need reliable support in handling customer inquiries, order processing, and day-to-day back-office tasks.
I have experience in customer service and virtual assistance, including UK Telco Retentions and Retail accounts. I handled billing concerns, resolved customer issues, processed orders, and managed end-to-end transactions in fast-paced environments. I also provided social media customer support, assisting customers through platforms like Facebook and Instagram.
I am experienced with the following tools: Salesforce, HubSpot, Zendesk, Workday, Sprout, WPMS, Google Workspace, and Microsoft Office. I am comfortable working with CRM systems, ticketing platforms, and multiple tools at the same time while maintaining accuracy.
I am available for full-time remote work and can work flexible or shifting schedules, including US business hours. I am looking for a long-term role where I can grow with a company and provide consistent, dependable support.
I am known for being reliable, adaptable, and detail-oriented. I take responsibility for my work, meet deadlines, and maintain a professional approach in every task I handle.
