Hi! I’m Joyce. I'm a versatile professional with experience in customer service, e-commerce operations, administration, and education. Proven ability to manage business processes, support customers, coordinate with clients and teams, and deliver engaging learning experiences. Strong communicator with excellent organizational skills, adaptability, and a commitment to providing high-quality service and operational support.
- E-commerce (Shopify and Amazon) - Provide end-to-end eCommerce support, including customer service, order and inventory management, coordination with 3PL partners, refunds/replacements, pricing updates, case handling
- Customer Support – Email or Chat support, issue resolution
- General Virtual Assistance – Admin support and data entry
- Social Media Management – Content posting on Instagram & Facebook
Let’s connect! I'd love to learn more about how I can support your goals!
TOOLS USED:
- E-commerce / Marketplace: Shopify, Amazon Seller Central, Ebay, Linnworks, Extensiv, Minsoft, OMS, Easyparcel, Stockitup, Canary7, B&Q, Wayfair, ChannelDock
- CRM / Customer Support: Follow Up Boss, Siebel, Zendesk, LivePerson, Edesk
- Admin Tools: Google Workspace, Microsoft Office
- Project Management: Trello
- Communication: RingCentral, Zoom, Google Meet, Google Chat, Slack, Skype, Microsoft Teams, WhatsApp
- Graphics: Canva, Photopea, Splice
