APPLICATION SUPPORT ENGINEER | July 2024 – Present
Envirosuite Philippines Ltd. — Clark, Pampanga
Level 2 Support, Database & Systems Administration, and Data Analysis.
Manage SMAX IT Service Management System (ITSM) administration.
Perform system installation, configuration, and performance tuning for Envirosuite application environments.
Lead assigned project and system upgrade activities, ensuring timely delivery and resolution.
Recognize product defects and escalate issues directly to the Development team.
Create customized processes to address operational needs without requiring full product releases.
Ensure timely review, resolution, and updates for allocated incidents.
Create and test script changes prior to deployment following the Change Management process.
Identify recurring tasks and develop remedies or procedures to minimize operational impact.
OPERATIONS SHIFT SUPERVISOR | October 2022 – July 2024
KMC Solutions Inc. (Envirosuite Ltd. – Australia) — Clark, Pampanga
Provided Level 1 and Level 2 application and systems support.
Took initiative in developing custom automation modules using Python.
Executed database and systems administration, data analysis, and Korn Shell scripting.
Managed SMAX ITSM administration and shift operations.
OPERATIONS ANALYST | July 2022 – October 2022
KMC Solutions Inc. (Envirosuite Ltd. – Australia) — Clark, Pampanga
Delivered Level 1 technical support and system monitoring.
Developed custom system modules using Python.
Managed database administration, data analysis, and Korn Shell scripting.
INFORMATION TECHNOLOGY OFFICER 1 | February 2021 – June 2022
National Development Company (Corporate Planning Division) — Makati City
Served as Database, Systems, and Network Administrator.
Provided end-to-end technical support, acting as IT Head and Project Manager.
CONSOLIDATION AND CANVASSING SYSTEM OPERATOR | May 2019
Commission on Elections (City Board of Canvassers) — Parañaque City
Operated the Consolidation and Canvassing System during the May 2019 Local Elections.
Received and canvassed electronically transmitted election returns from 367 clustered precincts.
SCIENCE RESEARCH SPECIALIST I | January 2019 – February 2021
DOST – Science Education Institute (STMERPD - Research Unit) — Bicutan, Taguig City
Monitored and administered research servers and databases.
Developed the Digitized Evaluation System for research projects.
Processed data across various research evaluation systems.
Participated in promotional projects and served as Examiner for the 2019 Junior Level Science Scholarship Pilot Exam.
RESEARCH ASSISTANT / PROJECT ASSISTANT III | January 2016 – December 2018
DOST – Science Education Institute (STMERPD - Research Unit) — Taguig City
Administered research servers and databases.
Maintained and updated the TRACER website.
Handled data processing for evaluation systems and participated in promotional projects.
Served as Resource Person/Instructor for in-house Basic Database Management and Administration training.
COMPUTER OPERATOR II | June 2015 – December 2015
DOST – Science Education Institute (STMERPD - Research Unit) — Taguig City
Proposed and developed the TRACER website.
Handled setup, installation, monitoring, and administration of research servers.
Assisted with various institutional research activities.
SOFTWARE ENGINEER | February 2014 – May 2015
PHILAB Industries Inc. (IT Department) — Makati City
Administered network solutions (mail server), Salesforce, and NetSuite accounting systems.
Lead Programmer in developing the IMED System with RFID integration.
Developed the Intel System and Employee Leave Management System.
Co-developed the main PHILAB website, Inventory System, and the LTO-DOTC bidding project software.
