I am a Customer Service and Banking Professional with over 7 years of experience across telecommunications, retail, and financial services. My career has been built on a foundation of resolving complex customer concerns, managing multi-channel communication, and delivering results in fast-paced, high-accountability environments.
Currently working as a Fraud Specialist at Synchrony Global Services Philippines Inc., I investigate potential fraud cases, review suspicious transactions, process billing disputes, and ensure full compliance with banking regulations and data privacy standards — all while collaborating with cross-functional teams to protect cardholders and retail partners.
Throughout my career, I have developed strong expertise in:
- Fraud Detection & Billing Dispute Resolution
- Collections & Payment Recovery
- CRM Systems — Zoho, Zendesk, Google Workspace
- Multi-channel Support — Phone, Email, and Chat
- Compliance & Data Privacy Standards
- Admin & Sales Support Functions
Beyond my core experience, I am continuously upskilling — having studied Salesforce, HubSpot, content scheduling, and Canva to broaden my capabilities in virtual assistance, sales support, and digital marketing.
I am currently seeking remote or overseas opportunities in customer service, virtual assistance, banking, fintech, or fraud prevention roles where I can bring my expertise, work ethic, and adaptability to a forward-thinking team.
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