I am a Customer Success and SaaS professional with over 12 years of experience in customer support, technical support, client onboarding, data implementation, and project coordination. For the past 7 years, I have worked in the event technology industry, helping global clients successfully implement and adopt SaaS solutions while ensuring a seamless customer experience.
My background includes managing client onboarding, platform configuration, data migration, technical troubleshooting, and cross-functional project coordination. I have also served as a Tech Lead, where I coached tea-----------mbers, conducted quality audits, delivered training, and supported operational excellence.
I am highly organized, detail-oriented, and comfortable managing multiple projects in fast-paced remote environments. I thrive in client-facing roles that require strong communication, problem-solving, and collaboration skills.
Areas of Expertise
Customer Success & Account Management
Client Onboarding, Retention & Product Adoption
SaaS Implementation & Data Migration
Technical Support & Troubleshooting
Project & Operations Coordination
Team Leadership, Training & Quality Assurance
Event Technology & Platform Management
Documentation & Process Improvement
Tools & Platforms
Salesforce • HubSpot • Zendesk • Notion • EventMobi • Google Workspace • Slack • Microsoft Teams • Zoom • CRM Systems • Ticketing Systems • UAT • Knowledge Base Management
I am currently seeking remote opportunities in Customer Success, Implementation, Technical Account Management, Project Coordination, and Operations Support where I can leverage my experience to help clients achieve their goals and drive business success.
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