Hi! I’m a professional Virtual Assistant, Claims Coordinator, and Customer Support Specialist with over 5 years of experience helping clients and companies manage data, resolve issues, handle schedules, and deliver excellent customer experiences. In my role as a Claims Coordinator, I expertly process long-term care insurance claims ensuring accuracy, compliance with policies, and timely resolution. This experience has strengthened my skills in detailed data management, client communication, and using CRM tools to efficiently track and update claim statuses.
In my current role as a Claims Coordinator and my previous experience in customer support, I have mastered tools like Salesforce CRM, Microsoft Outlook, Google Workspace, and more, supporting teams and clients across multiple time zones. I am confident handling policy data, managing client communication, processing tasks, and keeping everything organized and on track.
???? How I Can Support You
?? Virtual assistant services including calendar, email, and CRM updates
?? Claims-related back-office or task management
?? Salesforce and data entry support
?? Customer service by email, chat, or phone
?? Appointment setting and follow-ups
?? Internal tracker and report creation using Google Sheets or Excel
?? SOP or task documentation
?? Light Canva graphics for client-facing messages or reports
I have been recognized with multiple company awards for performance and innovation and I am excited to bring that same level of professionalism and dedication to my freelance clients here on Upwork.
Let us work together
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