With over 15 years of diverse professional experience, I bring a comprehensive skill set across executive assistance, customer service, CRM and automation management, marketing support, bookkeeping, and operations. My career includes several years in the BPO industry, progressing to an Operations Manager role, and more than 7 years as a Freelance Executive and Virtual Assistant, supporting clients in real estate, coaching, tech, and education industries. In the BPO sector, I developed a strong foundation in customer service, performance coaching, team supervision, and data analysis. I successfully led teams, resolved escalations, and implemented process improvements to boost efficiency and service quality. As a Virtual Assistant, I’ve worked in multiple capacities, including:
Executive Assistant – calendar/email management, reporting, SOP development, and team coordination
Marketing Support – content creation using Canva, social media management, caption writing, email marketing, and lead nurture sequences
CRM and Automation – set up and managed systems using Go High Level, Zapier, ConvertKit, Kajabi and Mailchimp to automate client follow-ups, internal task workflows, and onboarding systems
Bookkeeping Support – maintained financial records, tracked expenses, and supported invoicing using tools like QuickBooks and Google Sheets
HR and Admin – assisted with recruitment, onboarding, time tracking, and employee file management in remote environments
Real Estate and E-commerce VA – managed product listings, Shopify updates, inventory and order tracking, and customer service
I am detail-oriented, process-focused, and highly adaptable, with strong technical skills and a passion for making operations run efficiently. Whether working independently or as part of a team, I am committed to delivering exceptional results and continuous improvement.
Tools Proficient/Familiar With:
• Office & Productivity: Microsoft Office 365 (Word, Excel, PowerPoint)
Google Suite/Workspace (Docs, Sheets, Slides, Calendar, Drive)
Outlook, Gmail
• Project & Task Management: -----------, Asana, Trello, ClickUp, Notion
• CRM & Sales Tools: GoHighLevel, Salesforce, Follow Up Boss, Zillow, Airtable, Ojo, RETR, Agently, Agent Animals, Homebot, OpCity
• Automation & Workflow Tools: Zapier, ConvertKit, Wobo, Communication Console
• Funnel/Landing Page & E-commerce Platforms: ClickFunnels, Shopify, Printful, Typeform, Kajabi, Squarespace
• Communication & Scheduling Tools: Teams, Google Meet, Slack, Zoom, WhatsApp, Basecamp, Calendly, Acuity, AddEvent, Voxer
• Graphic Design & Content Creation: Canva, CapCut, Filmora, Adobe PDF Editor, Loom, Vimeo
• Digital Workbook & Interactive Content: Wobo
• Web & Social Media Management: Later Social, Kajabi, Squarespace, Mighty Networks
• Email Marketing Tools: Mailchimp, ConvertKit
• Finance & Bookkeeping: QuickBooks
• Artificial Intelligence Tools: ChatGPT, Alwrite AI, Jasper, Otter AI
Certifications: Lean Six Sigma Yellow Belt, Bookkeeping, Virtual Assistance, Process Improvement & Operations Management.
