Dynamic and dedicated customer service professional with 7+ years of experience in customer support and logistics. Skilled in handling high-volume inquiries, resolving complex issues, and leading teams to deliver outstanding service. Rapidly promoted to Subject Matter Expert and Interim Team Leader at Telstra (via Teletech) for exceptional performance and leadership. Strong background in order management, shipment planning, and systems like Salesforce and Zendesk. Passionate about providing empathetic, efficient service that creates memorable customer experiences.
