Remote Operations Lead & Executive Business Partner | Customer Success, Team Coordination & Administrative Operations

Professional Summary
Detail-oriented with over years of experience in supporting executives and managing people and business operations. Proven track record in customer service,project management, training, and process improvement. Highly skilled in time management, communication, and coordination to enhance productivity and efficiency.

Experience

Market Manager |Project Cooordinator| RentFun
May 2023 - May 2024
Oversee more than 70 Kayak Stations Market, ensuring all markets are operational
Onboard clients and manage all client communication, including revenue reports
Coordinate maintenance with mechanics and customer service

Executive Admin Assistant | TMB (Spa)
September 2023 - May 2024
Help CEO get their time back by efficiently managing their tasks.
Manage CEOs' emails, categorizing them by priority.
Oversee CEOs' business and personal calendars.
Manage social media pages and community engagement.
Handle general administrative tasks.
Manage CEOs' clients CRM/Database, including granting and revoking access.
Onboard and offboard CEOs' business clients.
Create and send completion certificates.
Communicate and coordinate with appropriate people or departments to complete tasks
Draft before and after photos for social media marketing content
Manage and track expenses
Schedule and manage Zoo-----------etings

Citigroup| Unit Manager (Bank)
May 2017 to March 2025
Manage a team of 15-25 people
Ensure company and client`s KPI are met
Train and coach to provide the best customer service
Manage a CS Team handling different Channels ( Voice, chat, and emails)
Manage a CS Team handling different departments (Customer Service, collections, dispute, escalations, complaints, client experience)
Ensure the team is productive without sacrificing the quality of client experience Identify pain points and implement process improvement

Executive Admin Assistant | Mike Sherrard (SMM Coach)
March 2022 - September 2022
Manage and reply to CEOs' emails, categorizing by priority.
Manage social media pages and community engagement.
Handle general administrative tasks.
Manage CEOs' clients CRM/Database, including granting and revoking access.
Onboard and offboard CEOs' business clients in Kajabi
Create and send completion certificates.
Validate Payments and process refunds in Stripe
Create presentations and reports.
Schedule and manage Zoo-----------etings

General Admin Assistant | Daniel`s Den (Mental Health Coach)
March 2021 - March 2022
Help CEO get their time back by efficiently managing their tasks.
Manage CEOs' emails, categorizing them by priority.
Oversee CEOs' business and personal calendars.
Manage social media pages and community engagement.
Handle general administrative tasks.
Manage CEOs' clients CRM/Database, including granting and revoking access.
Onboard and offboard CEOs' business clients.
Create and send completion certificates.
Communicate and coordinate with appropriate people or departments to complete tasks
Draft before and after photos for social media marketing content
Manage and track expenses

Admin Assistant | Luxtresses E-commerce
March 2019 - May 2020
Help CEO get their time back by efficiently managing their tasks.
Manage CEOs' emails, categorizing them by priority.
Manage social media pages and community engagement.
Handle general administrative tasks.
Draft weekly content for FB and IG
Manage Spotify Emails- Customer service
Manage and track expenses

Graphic Designer (Freelance) -----------
January 2019 to September 2023 Freelance | Project-based
Create social media posts for various Facebook pages: Crypto, E e-commerce, Trucking Companies
Create Proposals
Create E-book covers, Flyers, and banners
Create digital invitations
Create training materials for Professionals
Create learning materials for kids- one pager, infographics, presentation

Customer Service Representative |CitiGroup Business Processing Solutions - BGC
May 2015 to May 2017
Provide the best client experience to customers
Listen to resolve client inquiries using the knowledge base tools and CRM
Handle client accounts with the highest confidentiality
Meet Company and Client KPI

Team Leader | Trainer_ AT&T Collection and Customer Service
Teleperfomance Philippines - October 2009 to May 2015
Manage a team of 10-15 people
Ensure company and client`s KPI are met
Train to provide the best customer service
Identify pain points and implement process improvement
Train and onboard new hires
Create training materials, reports and scorecards