I am a Healthcare Virtual Assistant with over 3 years of experience supporting patients, providers, pharmacies, and insurance carriers across the U.S. healthcare industry.
My expertise includes insurance verification, benefits investigation, prior authorization processing, claims review, prescription coordination, and patient support. I help healthcare practices reduce administrative workload, improve workflow efficiency, and ensure patients receive timely assistance with their healthcare needs.
Throughout my experience as a Pharmacy Service Advocate and Healthcare Customer Service Representative, I have worked extensively with Medicare, Medicaid, and commercial insurance plans. I am skilled at reviewing coverage details, verifying eligibility, resolving claim issues, coordinating prior authorizations, and communicating complex insurance information clearly and professionally.
I understand the importance of accuracy, compliance, and patient privacy when handling sensitive healthcare information. I am highly organized, detail-oriented, and comfortable managing multiple tasks in fast-paced healthcare environments.
Services I Can Support:
• Insurance Verification & Eligibility Checks
• Benefits Investigation
• Prior Authorization Processing & Follow-Up
• Claims Review & Resolution
• Prescription Refill Coordination
• Patient Communication & Support
• Provider & Pharmacy Coordination
• Premium Payment Processing
• Medical Administrative Support
• CRM Documentation & Record Management
Tools & Systems:
• Advocate Central
• IRIS
• OMNI
• AWS
• CRM Systems
• Microsoft Office Suite
• Google Workspace
If you are looking for a dependable Healthcare Virtual Assistant who can support your practice, streamline administrative processes, and provide excellent patient service, I would be happy to help.
