I provide customer service and fraud and risk support for fintech and e-commerce businesses. I help companies manage their support queues and protect their accounts at the same time, so customer experience and account security do not compete for attention.
Services: Email and live chat customer support, KYC and AML verification, chargeback and dispute tracking, transaction monitoring and fraud detection, CRM data entry and account auditing, escalation handling and de-escalation, outbound calling and lead verification.
Tools I use daily: Zendesk, Salesforce, Stripe, Braintree, Avaya, NICE, Google Workspace, Slack, Microsoft Office.
Results: I review 80 to 100 accounts daily and flag $250,000 to $500,000 in potential fraud losses monthly. I resolve 75 to 80 email tickets and 35 to 50 live chats daily. I maintain 95% CSAT within SLA. I cut team escalations by 20% through direct de-escalation.
I am available for full-time work and open to part-time arrangements, across any timezone. I structure my schedule around the client's business hours, not the other way around.
I am looking for a long-term role, not a short project. I stay with employers who value consistency, and I bring that same consistency to my work: clear communication, accurate documentation, and follow-through on every task without needing reminders.
If you need someone who can handle both your customers and your risk exposure without dropping either one, I am ready to start.
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