I have over 3 years of experience handling customer inquiries via email, chat, and phone, supporting both an official website store and an official Amazon store across multiple brands and products. I’m confident working in fast-paced environments where clear communication, accuracy, and consistency are important. I’ve handled a wide range of product-related concerns and enjoy finding simple, practical solutions for customers.
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Customer Support Specialist (E-Commerce)
-Managed customer inquiries across email, chat, and phone while meeting response time
expectations.
-Resolved order-related concerns, including tracking requests, refunds, replacements, and product
inquiries, with accuracy and professionalism.
-Delivered clear, empathetic support, helping improve customer satisfaction and retention.
-Guided customers through troubleshooting and issue resolution to ensure timely outcomes.
-Maintained accurate customer records and documented cases for follow-up and continuous
service quality.
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Cold Caller / Appointment setterkso
Campaigns: Solar Panel, Merchant Cash Advance, Final Expense Insurance, Student Loan
Forgiveness, Healthcare
-Conducted outbound cold calls across multiple campaigns to generate leads and schedule
appointments.
-Qualified prospects by identifying customer needs and determining service eligibility.
-Maintained accurate customer records and appointment schedules.
Built rapport with potential customers through professional and effective communication.
Consistently followed campaign guidelines while meeting productivity goals
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Engineering Assistant / Liaison
-Coordinated communication between organizations and managed project documentation.
-Assisted in preparing bidding requirements and attended the Department of Public Works and
Highways (DPWH) bidding conferences and project meetings.
-Prepared reports, maintained records, and tracked project updates using Microsoft Office.
-Managed emails, phone inquiries, meetings, and scheduling to support daily operations.
Verified
