• Expertise in CCNA Routing and Switching with a deep understanding of OSPF, STATIC, VLANS, and STP protocols.• Proficient in setting up VPN tunnels using SonicWALL, ensuring secure and seamless connectivity• Seasoned in configuring various hardware components, including printers, APs, and POS terminals.• Well-versed in Microsoft 365 and G Suite administration, ensuring efficient cloud-based operations.• Proficient in Windows Server management, specializing in Active Directory, DNS, DHCP, and Print server configurations.• Highly skilled in providing comprehensive support for Azure Services, specializing in Azure Active Directory (AD) and Intune for seamless cloud-based operations.• Known for providing exceptional customer service, enhancing user satisfaction and resolving technical issues effectively.
