With extensive experience in Azure, Office 365, and other SaaS applications, I specialize in handling and resolving systems administration requests for clients. I provide technical support to the Support team, particularly for escalated cases involving Microsoft 365 admin concerns and Azure AD, implementing high-impact changes when necessary.
I excel in creating new knowledge base policies tailored to different tenants and organizations, continuously improving them to align with business requirements and ensure the security of client data.
My areas of expertise include Office 365 Admin tasks, Exchange Online, system administration, security and compliance administration, Office 365 business applications, Microsoft Teams, OneDrive and SharePoint. I am well-versed in PowerShell scripting and possess strong customer service and technical skills.
If you're seeking a knowledgeable professional who can navigate the complexities of Azure and Office 365 while delivering exceptional support, I am confident in my ability to meet your needs.
