Strategic Customer Success & Operations Leader with 8+ years of experience driving retention, revenue growth, and operational excellence in high-growth SaaS environments. Currently managing 8 CSMs at Turnitin, overseeing a global portfolio of 9,000+ accounts totaling $24M ARR. Proven track record in reducing churn, optimizing onboarding, streamlining team operations, and coaching high-performing teams. Experienced in Small and Medium Business to Mid Market account management and leading cross-functional initiatives with Sales, Product, and Support to maximize customer value and operational efficiency.
