I have over seven years of BPO experience providing multi-channel customer service through phone calls, email ticketing systems, and live chat support. For the last three years, I specialized in e-commerce, becoming skilled in tools like Shopify, Gorgias, and Zendesk while handling refunds, returns, and various order issues.
My experience also includes supporting digital tasks such as product listings, keyword tagging, basic PPC monitoring, and tracking campaign performance. These skills make me well-suited for roles with digital marketing responsibilities.
