Conversational AI Engineer and Property Management Systems Specialist with 5+ years in vacation rental operations and guest experience. Currently at Haven Vacation Rentals, where I build and configure AI agents and automation workflows across guest messaging, dispatch, field operations, and revenue functions, increasing automation from ~30% to 80% while maintaining a 4.8/5 guest satisfaction rating and sub-15-minute response times. Experienced with AI agent platforms (Conduit, Trellis, ClickUp) and PMS/hospitality tools (Hostaway, Operto, Jira) across Airbnb, VRBO, and
-----------. Also owner of Restful Retreat at Serin East Tagaytay and founder of
StayAutomated.AI, an automation consultancy for hospitality clients. Strong in scalable process design, escalation handling, SOP documentation, and team leadership. Seeking part-time opportunities in AI automation, property management systems administration, guest experience optimization, and hospitality operations.
