I am a detail-oriented IT professional with over 15 years of experience in technical support, IT asset management, and service delivery recently focused on presales support activities. I take pride in staying one step ahead: consistently clocking in before shift hours, completing tasks ahead of deadlines, and creating step-by-step documentation that helps both new and current teammates work smarter.
In my roles at Sourcepass and Accenture, I worked closely with internal teams and clients to ensure smooth handovers, fast asset readiness, and proactive technical coordination especially during pre-implementation phases. I believe in delivering not just support, but structure. I thrive in roles where I can bring clarity, improve systems, and contribute to the bigger picture.
Currently seeking a new opportunity where I can support solution delivery, collaborate with technical teams, and continue helping organizations move forward with confidence and efficiency.
