Customer Service and Mortgage Support Professional with over 4 years of experience in the BPO industry, supporting customers across healthcare, telecommunications, gaming, and mortgage services. Skilled in customer relationship management, problem resolution, account servicing, and cross-functional collaboration. In my most recent mortgage role, I worked closely with loan officers, underwriters, and borrowers throughout FHA and VA refinance transactions. My responsibilities included reviewing and collecting required documentation, validating borrower-submitted documents, explaining loan estimates and closing costs, and coordinating with internal teams to ensure applications moved efficiently through the underwriting process. Known for strong communication skills, attention to detail, and a customer-first approach, I am committed to delivering exceptional service while maintaining accuracy and compliance.
