Highly motivated IT professional with over 11 years of experience in computer
maintenance, technical support, and IT administration. Specializing in managing
and securing IT systems, providing reliable technical support, and implementing
effective IT solutions to boost efficiency and productivity. Dedicated to continuous learning and staying updated with the latest technologies to address challenges and deliver innovative solutions. Enthusiastic about contributing to a team oriented environment and helping achieve organizational goals.
Key Skills and Expertise:
IT Infrastructure Management (servers, computers, networks, POS systems)
User Account
Administration and Access Control
Vendor
Coordination and Cost Optimization
IT Policy
Creation and Enforcement
Technical
Support and Troubleshooting
Retail Pro
Software Management
Asset Management
and Inventory Control
Data
Backup and Recovery
Documentation
and Knowledge Sharing
Professional Experience:
IT Administrator | Technical Support Specialist | Project Maintenance
IT Infrastructure Management:
Successfully managed and maintained the organization's IT infrastructure, ensuring seamless business operations and peak technology performance.
User Account Administration:
Administered user accounts, permissions, and access controls, enhancing security and operational efficiency.
Vendor Coordination:
Coordinated with vendors for hardware and software procurement, optimizing costs and fostering reliable vendor relationships.
Policy Enforcement:
Developed and enforced IT policies and procedures, ensuring
compliance and user accountability.
Technical Support:
Provided technical support to end-users, resolving IT-related
inquiries and troubleshooting hardware/software issues efficiently.
Retail Pro Software Management: Managed Retail Pro software across head office and branches, including configurations, license updates, and patches, optimizing
retail operations.
Asset Management:
Maintained accurate physical and software inventories, facilitating efficient asset management.
Data Backup:
Regularly backed up critical data, safeguarding sensitive information and ensuring robust data recovery capabilities.
Documentation: Documented IT procedures and solutions, promoting knowledge sharing and continuous improvement within the team.
Additional Responsibilities:
Performed routine maintenance (updates & backups) to optimize performance and prevent future problems.
Installed and configured hardware (printers, workstations) to support efficient user workflows.
Analyzed recurring issues to proactively prevent reoccurrence and enhance system reliability.
Trained and assisted users on new software/systems, maximizing software utilization.
IT professional, IT administration, technical support, IT infrastructure, IT
systems management, computer maintenance, IT security, data backup, IT
solutions, IT troubleshooting, vendor coordination, asset management, Retail
Pro software, IT policy enforcement, IT documentation.
