Empower your business with my comprehensive Virtual Assistant expertise! With 5+ years VA experience tackling social media, e-commerce, data entry, research, & admin tasks.
Dedicated to exceeding expectations and driving business growth, I become a one-stop shop for all your virtual assistant needs, ensuring a smooth and efficient workflow!
My Skills:
• Social Media Management: Facebook, Instagram, Twitter, YouTube, Threads, LinkedIn, -----------, Community Management, Content Moderation, Planoly, Canva Premium, Meta Business Suite, Capcut Reels
• Customer Support: Amazon Seller Support, E-commerce Customer Service, Email Support
• Data Entry & Management: Encoding, Data Entry, Dropshipping, E-commerce Management, Shipstation, Shopify, Google Workspace, Trello, Brokerbin
• Administrative Support: Payroll Management, Account Health & Performance Metrics
Tools & Platforms:
•Social Media Platforms
•E-commerce Platforms (Shipstation, Shopify, Amazon Seller Central)
•Project Management (Trello, Brokerbin)
•Customer Service Tools (RingCentral)
•Content Creation (Canva Premium, Capcut, IMGFlip)
•Social Media Scheduling (Planoly)
•Lead Generation (LinkedIn, Boolean Search)
•Newsletter Management (Beehiv)
Work Experience:
I. Amazon Seller Support Specialist
Provided exceptional support and guidance to Amazon sellers, ensuring a smooth and successful selling experience on the Amazon FBA platform. Acted as a problem-solving resource, assisting with challenges related to seller onboarding, product listing, account management, and order fulfillment.
II. Amazon FBA Virtual Assistant
Leveraged arbitrage strategies to source and list products on an Amazon FBA account. Maintained positive account health and performance metrics while providing exceptional customer support through the Amazon messaging system. Handled administrative tasks including payroll management.
III. ESL Instructor
Delivered engaging and effective English language instruction to Thai students in a classroom setting. Developed curriculum including lesson plans and assessments to evaluate student progress. Additionally, provided basic English training to Thai educators.
IV. E-commerce Product Researcher & Social Media Manager
Performed in-depth research to identify and source trending jewelry products. Optimized product descriptions and pricing on a Shopify store. Managed social media presence across platforms like Facebook and Instagram, handling customer inquiries and fostering brand engagement. Additionally, photographed products and provided order updates to customers.
V. Amazon Customer Service Specialist
Resolved customer inquiries and complaints related to their Amazon purchases. Provided comprehensive post-order support, including processing returns and refunds. Ensured customer satisfaction by offering timely and efficient solutions.
VI. E-commerce Customer Service Specialist & Virtual Assistant
Provided exceptional customer support across various e-commerce platforms (Amazon, Newegg, MercadoLibre). Managed communication channels with customers and shipping carriers using RingCentral. Maintained optimal account health by monitoring performance metrics. Utilized dropshipping strategies via Brokerbin to source and fulfill customer orders. Handled additional tasks like report generation and data tracking.
VII. Job Lead Researcher & Newsletter Curator
Identified and compiled relevant job leads from LinkedIn and other job posting sites for a job search newsletter hosted on Beehiv. Employed strategic Boolean search techniques to target suitable opportunities for subscribers.
VIII. Social Media Manager - Tech Content Creation
Developed engaging tech-related content, primarily -----------s (Reels) for platforms like Instagram, Threads, and LinkedIn. Utilized various content creation tools like Capcut, Canva Premium, and ----------- templates from YARN and TikTok for creation and editing. Maintained brand consistency through adherence to a pre-defined social media calendar. Additionally, ghostwrote articles and created marketing designs, along with crafting compelling social media captions and hashtags.
IX. Content Curator
Played a key role in populating a web directory for a Singapore-based startup by conducting thorough research on activity centers in the region. This involved utilizing online resources and verifying information to ensure an accurate and up-to-date directory for potential customers.
X. Internet Researcher
Leveraging advanced research techniques, I compiled comprehensive contact lists of executives at European startups experiencing recent funding surges. (-----------, Rocketreach, Crunchbase, etc.)
