10+ Years Detail-Oriented Data Entry & Research Specialist

Hey there! Let’s turn complex data, messy systems, and high-volume operations into clean, reliable results ????
With 12+ years of experience across data operations, lead generation, customer support, logistics, and workforce analytics, I specialize in handling large volumes of information with accuracy, structure, and consistency. From spreadsheets and CRMs to claims systems and research pipelines, I thrive in roles where precision, ownership, and follow-through matter.
I’m highly comfortable working in Excel and Google Sheets (cleaning, validation, de-duplication, reporting), supporting operational teams behind the scenes, and using automation, scraping, and AI tools to improve speed and reliability. If you’re looking for someone who treats your data and workflows like a business asset — I’m your person.
Sales Support Virtual Assistant
In my role supporting a UK-based soccer school, I focused on high-volume lead research, enrichment, and data quality to fuel outbound sales efforts.
I executed structured lead generation using a mix of manual research, Python-based web scraping, and enrichment platforms such as Apollo, -----------, and ZoomInfo. On a typical day, I generated 120–180 qualified leads, targeting school administrators and key decision-makers while maintaining 95–98?ta accuracy.
I also built and standardized datasets with 5,000+ records, applying consistent naming conventions, validation rules, and de-duplication logic in Google Sheets. By designing repeatable research workflows and cross-verifying contacts across multiple sources, I helped reduce bounce rates and improve outreach reliability. I supported CRM hygiene through audits and enrichment cycles to ensure clean downstream sales operations.
Customer Support & UPS Claims Specialist
As a Customer Support and UPS Claims Specialist, I played a central role in managing shipping logistics and claims operations for UK-based clients.
I served as the primary point of contact for damage notifications, investigations, and escalations, coordinating closely with customers, suppliers, and carriers. I tracked and processed 300+ UPS claims using Asana, maintaining 98% documentation accuracy and ensuring compliance with carrier timelines and policies.
By analyzing carrier rules and dispute conditions, I successfully negotiated claim outcomes, applied invoice credits, and reconciled billing discrepancies. I also standardized claim-status reporting and workflows, reducing average resolution time by approximately 25–30%. Alongside claims work, I handled 40–60 customer inquiries per day via Intercom (email and live chat), ensuring clear communication and consistent follow-ups.
Ticket Broker Assistant
As a Ticket Broker Assistant, I managed inventory and pricing operations across sports, concerts, and parking events.
I monitored seat availability, demand signals, and competitor pricing for 2,000+ events weekly across platforms such as Vivid Seats, Live Nation, Ticketmaster, Seats on Sale, and SkyBox. Using dynamic pricing strategies, I protected margins and maximized sell-through while minimizing stale or mismatched listings.
I maintained pricing and inventory datasets with over 98% listing accuracy, executing real-time updates and adjustments based on market movements and demand trends.
Research Assistant — Collegiate Sports
In this research-focused role, I collected and validated publicly available data on collegiate athletics staff across the US.
I conducted detailed LinkedIn research and scraped university athletics websites to build and maintain 1,500+ verified staff profiles. Through cross-source validation, I consistently achieved 95–98?ta accuracy. I standardized datasets to support reporting, analysis, and targeted outreach, and responded to ad-hoc research requests with fast, clean, and structured outputs.
Workforce Coordinator / Real-Time Analyst
With nearly a decade of experience in workforce management, I supported large-scale contact center operations through real-time monitoring and data-driven decision-making.
I monitored queues, staffing levels, and agent performance across multiple channels, producing interval-level reports, forecasts, and dashboards for operations leadership. I executed schedule adjustments, shift movements, and blends that helped keep AHT, ASA, and Service Level within target ranges, even during high-volume or volatile periods.
My work contributed to 5–10% service-level stabilization, improved intraday adherence, and clearer risk communication through concise, actionable stakeholder updates.
Skills & Tools
Google Sheets & Microsoft Excel · Data Cleaning & Validation · Lead Generation & Enrichment · CRM Hygiene · Web Scraping (Python, BeautifulSoup, requests, pandas) · Asana · Notion · Intercom · Apollo · ----------- · Reporting & Dashboards · Inventory & Dynamic Pricing · Claims & Dispute Resolution · Workforce Management · Real-Time Monitoring · Process Automation · Applied AI Tools · Strong Attention to Detail