I help businesses turn large volumes of data and day-to-day operational tasks into accurate, organized, and reliable results.
With 12+ years of experience across data operations, lead generation, customer support, workforce management, logistics, research, and technical support, I am comfortable handling detail-heavy work that requires accuracy, consistency, and strong follow-through.
My experience includes generating 120 to 180 qualified leads per day, cleaning and maintaining datasets with 5,000+ records, building 1,500+ verified research profiles, processing 300+ UPS claims, and handling 40 to 60 B2B customer inquiries daily. I have consistently maintained approximately 95 to 98% data accuracy across research, lead generation, claims, and operational workflows.
I specialize in:
Data & Research: Data Entry, Data Cleaning, Data Validation, Web Research, Lead Generation, Contact Enrichment, De-duplication, Market Research
Operations: Customer Support, SaaS Support, Logistics, Claims Management, Inventory Management, Process Improvement, Reporting
Workforce Management: Real-Time Monitoring, Forecasting, Capacity Planning, Staffing Analysis, Service Level Management, Performance Reporting
Tools: Microsoft Excel, Google Sheets, Google Workspace, Microsoft Office, Asana, Notion, Intercom, Apollo, -----------, ZoomInfo, Python, BeautifulSoup, Requests, Pandas, Ticketmaster, Vivid Seats, Live Nation, SkyBox
I am organized, detail-oriented, dependable, and comfortable working independently with international clients. If you need someone who can manage your data, research, customer support, spreadsheets, or operational workflows with accuracy and ownership, I can help.
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