- 7+ years of PRO Customer Service and Technical Support Experience
- Expertise in E-Commerce Platforms Wayfair and Shopify
- Tech-Savvy & Security-Aware
Here are the services I can offer
E-COMMERCE SUPPORT
In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen.
Here are a few things I can do for you
- Processing Refunds with Precision
- Handling Refund Checks, Store Credits, and Gift Certificates
- Switching Payment Methods - Making Checkout a Breeze
- Resolving Order Discrepancies and Preventing Chargebacks
- Payment Reconciliation and Reversing Invalid Charges
- Invoicing for B2B Orders
Extensive experience with the following Merchant Payment Portals
- Affirm
- Citizens Pay
- Fortiva - integrated via ChargeAfter
- Genesis Credit
- Bread Merchant Portal
- Katapult
- Acima
- Progressive Leasing - integrated via ChargeAfter
- Klarna (US, CA, EU)
- Afterpay/Clearpay - via Stripe (US, CA, EU)
- Paybright
- Operate(ChargeAfter)
- Paypal (US, CA, EU)
- Braintree (US, CA, EU)
- Stripe(US, CA, EU)
- Worldpay(Vantiv)
- Barclays
If you're looking for e-commerce support who can help you make your life easier, then I'm your guy!
Feel free to send a message or, if you wanna learn more about my services, here's more
CUSTOMER SERVICE and TECHNICAL SUPPORT PRO
As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know I am a vital contributor to the success of the businesses I support.
These ticketing tools are my bread and butter
- SupportHub
- Jira
- Freshdesk
- Gorgias
- TeamSupport
I'm also proficient with the following tools
- Zoho
- OKTA
- Google Workspace
- Microsoft Office
- Slack
DATA SECURITY and COMPLIANCE
I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security.
- Security Awareness Training
- Beyond the Hook: Empowering Minds Against Phishing
- PCI DSS Awareness Training
Hey, let me know when you're free for a call.
Talk soon,
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